Transformation of IT Services
Leaders: Kevin Morooney and Joel Weidner
Simply put, Penn State has an unhealthy level of IT infrastructure (physical as well as human support) fragmentation. A high degree of IT decentralization could be rationalized when resources were more plentiful. However, we have entered a protracted period of resource scarcity and fragmented IT services are a costly model the University can no longer afford. F&B should take the lead in developing and instituting a “shared services” model for IT infrastructure and related support. Consolidation of same should be mapped out at the infrastructure and system administration layers. While cost savings/avoidance are absolutely a driver, responsive and high quality service as seen from the customer view are a must.